got questions?

We know buying jewellery with meaning comes with questions. Here’s everything you need to know — grouped into categories to make it easier to find what matters to you.

Product Care & Materials

Is STATEMENT Jewellery safe for sensitive skin?

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Will the colour fade over time?

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How should I care for my jewellery?

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Can I wear my jewellery daily?

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Are the gemstones real?

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Ordering & Shipping

Where are your products shipped from?

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How long will delivery take?

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Can I track my order?

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Do you offer gift wrapping?

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Can I modify or cancel my order?

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Sizing & Fit

How do I choose the right size for bracelets or necklaces?

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Are your bracelets adjustable?

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Can necklaces be layered?

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Do your rings come in standard sizes?

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Can I exchange a piece if it doesn’t fit?

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Returns & Exchanges

What is your returns policy?

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Can I exchange a product?

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Do I need a receipt to return an item?

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Are personalised items returnable?

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How long does it take to process a return or exchange?

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Still Have Questions?

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